FAQ category archives

We get asked a lot about just who is using Zillow.com.  Are they homeowners?  Potential buyers or sellers?  Snoopers?
While we designed the site for homeowners and those in the market to buy or sell a home, we of course wondered ourselves if the site was attracting our intended audience.  Like everyone else, we’ve heard […]

Previously we discussed how the Value
Range seems to be missed by many of our users. Today I’d like to spotlight something which is lost on very few
Zillow users but stirs up the fiercest emotions when it is. I’m talking about houses without a Zestimate — more specifically, this post explains the data that we display […]

We give our users a stack of information about a house. Getting it all into our databases is a huge challenge but making it fit onto your screen is equally difficult. The Zillow Design Team works on that piece and they’re experts in making information easy to find and use. That said, some information still […]

It’s been a while since I posted an update from the field. We continue to meet with lots and lots of people across the industry. Lenders and banks have been very keen to work with us to find ways to get in front of our audience.  
People are often skeptical about how advertising can sustain […]

It seems many people are confused regarding what a non-disclosure state (or county) is.  Hopefully, we can set the record straight for those of you wondering.  What does the term "non-disclosure" really signify when it comes to property records? It’s a tricky question given that people or companies use the term differently given that exact […]

We get a lot of questions about the origination of our data on individual homes. The simple answer is that it comes from individual localities (mostly counties), which collect home facts, tax information and transactions as public data. But considering there are more than 3,000 U.S. counties, and many use vastly different systems […]

I was in New York earlier this week speaking at two Wall Street conferences (the JP Morgan Internet Conference and the Stifel Nicholas Consumer Conference) and then in Bellevue, Washington, last night speaking at the MIT Enterprise Forum. I told the Zillow story and explained the background of the company and that in the beta […]

Zillow’s search and maps functionality is based on some of the latest and greatest web technologies (AJAX, Flash, XSL transformations, and more).  While we work hard to make everything work perfectly for every user, we know that some of you are having trouble making the site work in your browser.  Here are a few things […]

Since much of the feedback so far has been in the area of data and Zestimate accuracy, we thought it couldn’t hurt to give a little overview of the My Zestimator tool.  Lloyd already discussed it a bit in his earlier post,  but here’s more detail for those of you who might be encountering inaccurate […]

We’ve had a number of our users ask why we are not currently supporting the Safari browser on OS X. Basically we are using some JavaScript features that Safari doesn’t currently support. As an Apple user I thought those of you using Safari would find this post informative.
Please try using our site with Firefox (it’s […]